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Return & Refund

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Time limit: within 2 days after payment of order.

(Because we usually ship the goods within 48 hours after you complete the order.)

Returns &Exchanges Policy

We accept return of products. Customers have the right to apply for a return within 15 Natural day,after the receipt of the product. (If you apply for a return for a refund after 30 days of receipt, the cost of the return will be borne by the customer)


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

SHIPPING FEE

If the return or exchange is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@dressye.com.

Please contact our Customer service at support@dressye.com to get the return address. 

IMPORTANT NOTES

The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
To expedite the return process, please send us a photo to show that the returned item is intact with its original packaging and tags. You can send the photos with your order number to support@dressye.com
Please do contact us before making a return.